Rescheduling & Cancellation Policy

At Moving Muscle, we understand that plans can change unexpectedly. To accommodate our customers’ needs while ensuring the smooth operation of our services, we have established the following policy regarding cancellations and rescheduling:

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Rescheduling:

Customers have the flexibility to reschedule their move up to 24 hours prior to the scheduled start time at no additional cost. However, if a rescheduling request is made within 24 hours of the booking start time, a rescheduling fee of $50 will be applied to the booking.

Inclement Weather Policy: Movers can work in light to moderate rain with your written consent via messaging, acknowledging the possibility of items getting wet. If you’re uncomfortable with this, you can reschedule at no extra cost. In the event of severe rain or thunderstorms, the move will be rescheduled for safety (no extra fees). Moving Muscle reserves the right to reschedule for any weather conditions risking mover safety.

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Cancellations:

Customers may cancel their booking up to 48 hours before the scheduled start time without incurring any fees. However, cancellations made after the 48-hour window will result in a cancellation fee of $50 per mover booked for the job. This fee is implemented due to the reservation of the mover’s schedule for the specified time period, which prevents them from accepting other job opportunities during that timeframe.

We appreciate your understanding and cooperation in adhering to our cancellation and rescheduling policy. If you have any questions or need assistance, please don’t hesitate to contact our customer service team at support@getmovingmuscle.co