Frequently Asked Questions

1. Helpers will arrive in personal vehicles to your starting location to load your rental vehicle
2. You will drive the rental truck to the unload location, and your helpers will follow behind you
3. Helpers will unload the truck to your satisfaction!

Movers are happy to extend the time! However, we can't guarantee it in advance because other moves might reserve the time slot immediately after yours or there might be other obligations. This is why we recommend reserving enough time in advance. If you find you have extra time, you can always give the helpers additional tasks during that slot, such as rearranging items or assisting with minor cleanup.

We get it, plans change! Check out our reschedule/cancellation policy: https://getmovingmuscle.com/legal/reschedule-cancellation/

It's best if you're around, so we can make sure everything goes according to your wishes. Plus, there might be questions or decisions only you can answer. But if you can't be there the entire time, just make sure someone you trust is there to guide us.

All pricing & mover availability is completely transparent using our simple booking system: https://book.getmovingmuscle.com/

Want to book with us? Just go to: https://book.getmovingmuscle.com/. In just 2 minutes, you'll see our clear pricing and when we're available. We keep booking fast and simple, so you can focus on your move. After booking, you'll get a confirmation email. We'll also remind you the day before and on the day, our movers will text when they're close and call once they're there. Easy peasy!

Our movers will follow in their personal vehicles to all locations provided in the order, just make sure you reserve enough time to include travel in your booking!

While you can leave clothes in drawers, it might make the furniture heavier. For easier and safer moving, it's recommended to pack clothes in boxes or wardrobe containers.

Ensure appliances are unplugged, clean, and dry. For items like washing machines, make sure they're drained and hoses are detached.

Check out our policy: https://getmovingmuscle.com/legal/reschedule-cancellation/

1. Make sure all small/medium sized items are boxed and ready to move. (Stage all items with easy access if possible).
2. Disassemble all bed sets that will not fit through doorway (this saves you time & money) to ensure the movers are able to load the truck much quicker.
3. Make sure you provide at least 1-2 hours grace period for getting your rental truck. This ensures that you are back and ready so the movers can start right on time!
4. Sit back and relax knowing Moving Muscle will take care of all the back breaking work, loading/unloading for you!

We provide solely the "muscle" to handle all the heavy lifting, loading, unloading and rearranging! The movers are happy to use any blankets & shrink wrap you have provided with the rental truck to wrap your furniture.

We pride ourselves on transparent pricing. All our rates can be viewed at our booking page. No hidden fees or tricky surprises!

Yes, our minimum charge is for 2 movers for 2 hours.

Currently yes, we only provide all labor based services. Loading, unloading, in-home rearrange movers, event setup labor, office labor etc... If you need strong professionals that specialize in heavy lifting and careful handling, then we can help!

Moving Muscle does not provide the moving vehicle. We are simply a moving labor company supplying you with all the muscle needed for your self-move!

Basic assembly and disassembly are possible, but the movers do not provide tools. We recommend handling (dis)assembly before the movers arrive to save both time and money. In the standard labor package, movers will supply the muscle power required to load, unload, rearrange, and handle all heavy lifting. They are also happy to cover and wrap items with blankets and shrink wrap you provide as well.

Our movers come prepared with dollies/straps to help with the heavy lifting, loading, and unloading. We do not provide any blankets, wrap, or ratchet straps.

We focus on providing top-notch labor for loading and unloading. The helpers are never allowed to drive your rental vehicle.

For booking services, we only accept card payments online through our secure platform. This ensures a smooth, contactless transaction process and allows us to confirm your reservation instantly.

Ensure appliances are unplugged, clean, and dry. For items like washing machines, make sure they're drained and hoses are detached.

All movers are fully vetted & trained to handle your belongings with the utmost care, check out our reviews online! We recommend obtaining insurance with your rental truck provider or container to protect your items during transit.

We train our movers thoroughly to handle your belongings with the utmost care. If you provide blankets and shrink wrap with your rental truck, our team will skillfully use them to wrap and secure your furniture. Our goal is to get your items to their new home safe and sound. And remember, we're the muscle – we're all about strength with care!

Movers will not move any special item handling such as: pianos, large safes, pool tables, major antiques. Any items 300+ lbs requires 4 movers to ensure safe transport.

It's important if you can provide blankets and shrink wrap with your rental truck to protect your furniture.

Moving Muscle has successfully completed 3,400+ jobs, serving satisfied customers throughout our service areas.

Tipping is not required but always greatly appreciated. If you're satisfied with the service, a tip of 10-20% of the total bill per mover is customary.

Absolutely! You can find reviews and testimonials on our website, https://getmovingmuscle.com/. We pride ourselves on the feedback from our happy customers...